Purely Wick Return & Refund Policy

At Purely Wick, we take pride in crafting high-quality, natural candles and skincare products. If you are not completely satisfied with your purchase, we are here to help!

Returns

• We accept returns on unused and unburned candles and unopened skincare products within 14 days of delivery.

• To be eligible for a return, items must be in their original packaging and condition.

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

• A 15% restocking fee will be deducted from the refund amount for all returned items (excluding damaged or defective products).

Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days back to the original payment method, minus the 15% restocking fee (if applicable).

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.

• We will gladly send a replacement or issue a full refund at no additional cost.

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order.

Non-Returnable Items

• Used candles, opened skincare products, and custom-made orders are final sale and cannot be returned or refunded.

How to Initiate a Return

1. Email us at [your email] with your order number, reason for return, and any relevant photos.

2. We will provide return instructions if your request is approved.

3. Ship your item(s) back to us, and we’ll process your refund once received.

For any questions or concerns, feel free to contact us at purelywicks@gmail.com.

Thank you for supporting Purely Wick!